Welcome to the City of Lone Oak Texas
Prior to having water/sewer/garbage services connected you must complete a City of Lone Oak Water Application and supply either a Letter of Credit from a previous utility company (this Letter of Credit must be in your name) with no late payments or disconnections within the last 12 months or pay a residential deposit of $250.00. The City of Lone Oak retains this deposit as long as the account is active. A driver’s license or photo identification must be presented at the time of application or a copy may be sent if making application by mail. When moving, please complete the Request to Disconnect and any refund due to you will be sent to your forwarding address.
All meters are read as close to the 28th of each month as possible and utility bills are mailed by the 1st of each month. Payment is due in our office on or before the 10th of each month and penalty is assessed the 11th (or the next business day should this date fall on a weekend or holiday). A Late Notice, with the penalty included, is mailed on the 11th to all outstanding accounts. This notice serves as a Cut-Off Notice and must be paid by the 18th of the month to avoid service disconnection.
By ordinance, any bill left unpaid 10 days after penalty will be turned off for non- payment and will be charged a $50 disconnect/reconnect fee.
There is a payment drop box located in the front glass of the City Hall. Payments that are in the drop box by 8:00am on the first working day after the 11th will be considered timely. We do not consider the postmark on the mailed items. Payments may be made by check, credit card (processing fee applies for credit card), or money order at the City Hall or the following method: Automatic bank drafting of your account on the 10th of each month (at no charge). We do not accept cash.
Important Numbers to Know:
Lone Oak Post Office
401 US 69 N.
Lone Oak, TX 75453
Click on items, below, for printable forms:
WATER QUALITY REPORT